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Customer Focus

Inovar’s reputation as the Rocky Mountain Region’s leader in customer service is the result of the dedication and success of our Customer Focus Teams (CFT). Each customer is assigned to a CFT to ensure customer satisfaction. Our CFT’s are comprised of project manager, quality engineer, product engineer and test engineer. Larger customers also have dedicated document control specialists and purchasing agents.

As the direct line of communication, the CFT addresses potential issues swiftly, and ensures that expectations are met. The CFT’s effectiveness is measured by on-time delivery and quality performance. The CFT members also receive incentive pay based on these same criteria. Our unique scorecard and communication methodology enable Inovar to become an extension of our customers’ operations.

Each CFT consists of:

Program Manager
Quality Engineer
Product Engineer
Test Engineer
Program Buyer

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